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Terms and Conditions

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All visitors to
www.bestlelo.com (Site) are advised to read and understand the Terms of Use carefully, as by accessing the Site you agree to be bound by the same.

If you do not agree with the Terms of Use of the Site , please do not use or access the Site. As such your access or use of the Site implies your acceptance of the said terms of use, as amended from time to time, and constitutes an agreement between you and the Company (User Agreement).

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. The Terms of Use herein are subject to change from time to time by the Company without notice. It is strongly recommended that you periodically review the Terms of Use as available on the Application.

The terms ‘visitor’, ‘user’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Site at any point in time.

Ther term ‘company’ ‘site’ , ‘website’ are being referred to the same entity or the platform

Should you have any clarifications regarding the Terms of Use, please do not hesitate to contact us at care@bestlelo.com.

Services Overview

The Site is a platform for users to undertake purchase transactions with third parties. The Company is not and cannot be a party to or control in any manner any transaction between you and the third party sellers.

As part of the registration process on the Site, the Company may collect the following personally identifiable information about you: Name – including first and last name, email address, mobile phone number and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Site you visit/access, the links you click on the Site, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the Privacy Policy of the Company which is incorporated in these Terms of Use by reference.

Eligibility

Services on the Site would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Site.

However, if you are a minor, i.e. under the age of 18 years, you may use the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. You are prohibited from purchasing any material which is for adult consumption, the sale of which to minors is prohibited. The Company reserves the right to terminate or refuse your registration, or refuse to permit access to the Site, if it is discovered or brought to its notice that you are a minor.

License & Access

The Company grants you a limited sub-license to access and make personal use of the Site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. Such limited sub- license does not include/permit any resale or commercial use of the Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Site or its contents; any downloading or copying of information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. The Application or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Application or of the Company and/or its affiliates without the express written consent of the Company. You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express written consent of the Company.  You shall not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any server, computer, network, or to any of the services offered on or through the Site, by hacking, ‘password mining’ or any other illegitimate means.

You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information

  1. belongs to another person and to which you do not have any right;
  2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  3. harms minors in any way;
  4. infringes any patent, trademark, copyright or other proprietary/intellectual property rights;
  5. violates any law for the time being in force;
  6. deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature;
  7. impersonates another person;
  8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  9. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; or
  10. (x) is misleading or known to be false in any way.

Account & Registration Obligations

All users have to register and login for placing orders on the Site. You must keep your account and registration details current and correct for communications related to your purchases from the Site. By agreeing to the Terms of Use, the user agrees to receive promotional communication and newsletters from the Company and its partners. The user can opt out from such communication and/or newsletters either by unsubscribing on the Site itself, or by contacting the customer services team and placing a request for unsubscribing.

Pricing

The price mentioned at the time of ordering a product on the site is as per catalogue price on the site .As the merchants deliver the product directly by fulfilling yr order it may happen at times that there is a moinir variation in the price the merchant has charged you and is a bit lower and higher than the price on the portal .This is because the different merchants buy the goods differently and hence there can be a very very small price difference ( may be lower , may be higher price ) .We try our best to rationalise the price across the merchants and but at times it does happens and this is one of the important terms and conditions you accept when you submit an order on the checkout page or even over phone . Product listed on the Site will not be sold at a price higher than its MRP (Maximum Retail Price) . Although prices of most of the products do not fluctuate on a daily basis, some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, those prices will be charged irrespective of the prices when order was made . Grocery is a daily consumption item and it may happen that the prices .No merchant would like to charge explicitly more for any product .Hence it is clear that you accept when you order on this site that the actual price of the product may vary very little from the ordered product prices as the merchants will charge their normal rates .

Coupons and Promo Codes

From time to time, the Company may at its discretion offer a user promotional codes or coupons entitling you to encash the applicable value of such codes/coupons against purchases made on the Site. Unless specifically stated on the code or coupon, a promotional code or coupon shall:

  1. expire at 12:00AM on a date being 15 days (inclusive of the issuance date) from the date of issuance endorsed thereon;
  2. have a maximum discount value of INR 200.00 only.

When using promotional codes and coupons for a purchase on the Site, the payment mode “cash on delivery” shall not be available for making payments towards the order.

At any point in time we discourage the coupon system and hence will try to give the best competitive prices where you get immediate gratification with no compulsion to buy because you have a coupon .

Cancellation by Site/Customer

As a user, you may cancel your order at any time until the order has been dispatched from the merchant(s), after being placed. In such a case as we do work on prepayment basis and everything delivery is COD , you can tell the delivery boy that you have sent us a mail confirmation for the order cancellation with a valid reason .We will tell the dispatching merchant to take back the order .This is a rare situation and we all would like to avoid .However at times it also happens that unintentionally dispatching merchants sometimes puts a similar product which was not ordered and it is up to you if you can use that it is good else you can keep that with you and inform us by mail and we will advise the dispatching merchant to take back the product or replace the product with equivalent credit given to you as charged for the product .


The Company at its sole discretion may cancel any order(s): (a) if it suspects a customer has undertaken a fraudulent transaction, or (b) if it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or (c) in case of unavailability of a product, or (d) for any reason outside the control of the Company including causes for delivery related logistical difficulties.

Further, while all measures are taken to ensure accuracy of product specifications and pricing, the details of a product as reflected on the Site may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any monies that may have been paid by you towards purchase of such products. Mostly the products are standard packaged products and the actual manufacturer retains all the responsibility of the product quality and standards .

The products if you order loose not branded the prices will be as per actual charged by the dispatching merchant and in most cases they will be competitive than listed price ont he portal and may be few products and depending on season the prices mnay be higher as well when delivered. This will be accepted by the user without any claims and fuss .

We maintain a negative list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

Return & Refunds

We have a “no questions asked return and refund policy” which entitles all users who have purchased a product on the Site to return the product at the time of delivery if they are not satisfied with the quality of the product. The order dispatching/fulfilment merchant will take the returned product back with us and grant credit for the value of the returned product, or will replace or will adjust the price with the same or next delivery as per yr choice .Should there be a problem on this front , which we assume will not be , we will settle this amicably . Such credit shall be available and may be used to pay any subsequent invoice.

However, it is clarified that no returns or refunds are permitted after the product purchased has been accepted for delivery If product is found defective or sub standard in quality fulfilment merchant will take this up with the product manufacturer and will keep you informed of the progress .

You Agree and Confirm

  1. That in the event any product delivery is delayed or is returned from its destination on account of a mistake by you (e.g. providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you.

 

  1. That you will use the services provided by the Site for lawful purposes only, and comply with all applicable laws and regulations while using and transacting on the Site.

 

  1. You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time.
    If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.

 

  1. That you are accessing the services available on the Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through the Site.

 

  1. That before placing an order, you shall check and review the product description carefully and in sufficient detail. By placing an order on the Site, you agree to be bound by the conditions of sale included in the item’s description without exception.

 

  1. Order fulfilment merchants will be any merchant near to yr place of residence , however at the time of ordering you can mention in yr order notes any preference of the fulfilment merchant with whom you would like to get yr order .

 

  1. That product(s) ordered by you may be replaced by the merchant in case of unavailability at the relevant store or for other reasons outside the control of the Company. You may however refuse to accept such replacement product, in which case an amount equal to the price for the original product will be reduced freom the bill . Orders are COD .

 

Disclaimers Regarding Products

We have made every effort to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on your mobile/computer screen.

The Company does not make any representation or warranties in respect of the products available on the Site nor does the Company implicitly or explicitly support or endorse the sale or purchase of any products on the Site. The Company accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

You acknowledge and agree that the Company shall act as your agent for retrieval and delivery of product(s) purchased on the Site, and that the Company has no relationship with you other than to provide such retrieval and delivery service. At no time shall the Company have any right, title or interest to any product(s). The Company does not have any control over the quality, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays as a result of products which are out of stock, unavailable or back ordered.

This is a platform only where merchants will fulfil the orders from the users and will sell directly to the consumers . This is a direct buy sell between user and the seller in this case merchant . The site is a facilitator where it gives the comfort that user can order the listed items and gets them delivered by the merchant . It is so called a market place model .

Reviews, Feedback, Submissions

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Site or otherwise disclosed, submitted or offered in connection with use of the Site (collectively, the Comments) shall be and remain the property of the Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise.

The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction and without compensating the user in any way. The Company is and shall be under no obligation to: (i) maintain any Comments in confidence; or (ii) pay compensation for any Comments; or (iii) respond to any Comments. You agree that any Comments submitted by you on the Site will not violate the Terms of Use or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the Site will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. The Company does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Site. You hereby grant the Company the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Company and its affiliates against all claims, loss and liabilities resulting from any Comments you submit.

Further, any reliance placed on Comments available on the Site from a third party shall be at your sole risk and expense.

Copyright & Trademark

The Company, its suppliers , it s fulfilment merchants and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Site. Access to or use of the Site does not confer and should not be considered as conferring upon anyone any license to the Company or any third party’s intellectual property rights. All rights, including copyright, in and to the Site are owned by or licensed to the Company. Any use of the Site or its contents, including copying or storing it or them in whole or part is prohibited without the permission of the Company.

You may not modify, distribute or re-post anything on the Site for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company, its affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Site. Access to or use of the Site does not authorize anyone to use any name, logo or mark in any manner. References on the Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply the Company’s endorsement, sponsorship or recommendation of the third party, the information, its product or services.

The Company is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third party websites, you do so entirely at your own risk and expense.

Objectionable Material

You understand that by using the Site or any services provided on the Site, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

You agree to defend, indemnify and hold harmless the Company, its employees, its fulfilment merchants ,directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, including but not limited to breach of any warranties, representations or undertakings or in relation to the non-compliance with any of your obligations under these Terms of Use, or arising out of a violation of any applicable laws, including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Limitation of Liability

The aggregate liability of the Company, if any, that can be established and proved pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.

It is acknowledged and agreed that notwithstanding anything to the contrary, the Company shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.

User explicitly agrees to use the site under terms and conditions as in this terms and conditions sheet and agrees not to take up any matter of claim , loss , any liability of any sort under any circumstances against the merchant or Company or site .

As this is a facilitator , in case the user thinks it is not not good for him or the tems and conditions are not agreeable by him , under any circumstances he should not order any product on this site .When the user submits the order , there is a terms and condtions link , user should read the link before ordering . It is users sole responsibility to read and satisfy himself with the terms and conditions failing which if he still orders , it will be deemed that user has read and agrees with these terms .

 

Termination

This User Agreement is effective unless and until terminated by either you or the Company. You may terminate this User Agreement at any time, provided that you discontinue any further use of the Site. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site.

Such termination will be without any liability to the Company. The Company’s right to any Comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product(s) already ordered from the Site or affect any liability that may have arisen under the User Agreement prior to the date of termination.

The company is giving all users where the company delivers , a facility to order online and by making a userid and registering you agree to all the terms and condtions of the site .

Any time user is not satisfied , he can write to us for his feedback and we will evaluate and immediately the user should close his account and should not use the website . User should inform the website email address in this regard and webadmin will delete the user id from the records in requisite time .

Governing and Jurisdiction

The User Agreement shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.

Any dispute or difference, whether on interpretation or otherwise, in respect of any terms hereof shall be referred to an independent arbitrator to be appointed by the Company. Such arbitrator’s decision shall be final and binding on the parties. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended or replaced from time to time. The seat of arbitration shall be Delhi and the language of the arbitration shall be English.

Subject to the aforesaid, the Courts at Delhi shall have exclusive jurisdiction over any proceedings arising in respect of the User Agreement.

Privacy Policy

Privacy Policy is a part of terms and conditions on this website .As you agree to the terms and conditions you explictly agree to privacy Policy as well .Pls see  the detailed Privacy Policy

 

Grievance Policy

In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011, the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the Site, including those pertaining to breach of the Terms of Use or and other polices are published as under.

Ratiolelo.com
Noida,UP – 201301
Email address: care@bestlelo.com